Appointment Advice for Patients – Novel Coronavirus (COVID-19) Infection
The safety of our patients and staff at One Heart Clinic is paramount. Having carefully considered all options, we made the decision to stay open. As a healthcare provider we are permitted to do so and we have done this so we can continue to serve our existing patients as well as anyone else who may have symptoms that represent underlying cardiovascular conditions (e.g. chest pain, palpitations, breathlessness and dizziness).
We have reviewed our workstreams and have adapted our service so we can safeguard both our patients and staff against infection from Coronavirus whilst still providing the consultations and diagnostics needed for a thorough clinical assessment. The key steps we have taken are as follows:
- Reduced opening hours with the bulk of clinical activity undertaken away from public transport rush hours - (10am to 5pm)
- Screening of every patient before their arrival to clinic with further temperature check on arrival
- All initial consultations to be via our bespoke video platform with face-to-face consultations reserved only where clinical examination or diagnostics are absolutely essential
- Continued provision of essential diagnostics with operators wearing PPE as perthe updated NHS England guidance(https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/877599/T2_Recommended_PPE_for_primary_outpatient_and_community_care_by_setting_poster.pdf)
- Provision of a fluid-resistant (Type IIR) surgical mask for patients whilst they are in the clinic
- Provision of a novel diagnostics at home service where appropriate (ie6 lead ECG and Ambulatory ECG monitoring)
- Strict social distancing measures following the guidance released by Public Health England. We are specifically ensuring there will be the minimal number of staff and patients within the clinic at any one time to maintain reduced social contact in the waiting room. The latest PHE information concerning social distancing can be accessed here (https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults).
- Regular deep cleaning of all clinic facilities.
If you are aged 70 or older or under 70 with an underlying health condition, please do not attend clinic. We can arrange a video or telephone consultation to discuss your clinical needs.
If you are not within the ‘increased risk category’ as identified by PHE, and wish to attend clinic for your consultation or diagnostic appointment, please be advised that we are screening every patient before their arrival to clinic. If you are able to attend your appointment without assistance, please do so.
It is imperative for One Heart Clinic to provide continuity of care at this time, we will however continue to monitor the advice provided by Public Health England and respond accordingly. Please contact the service on 0203 983 8001 if you would like to arrange an appointment, or if you have any queries following the above.
Thank you for your continued support and understanding at this difficult time.